Shipping & Delivery

SOUTH FAYE SHIPPING & DELIVERY POLICY

Thank you so much for shopping with South Faye! ♡ Please review our shipping and delivery policy before placing your order.

SHIPPING

  • Please allow time for your order to be processed and packaged before shipment.
  • Once your order has shipped, you will receive tracking information to follow your package.
  • Shipping times provided by the carrier are estimates and are not guaranteed.
  • South Faye is not responsible for carrier delays once a package has been shipped.

DELIVERED PACKAGES

Once tracking shows that a package has been DELIVERED, South Faye is not responsible for lost, missing, misplaced, or stolen packages.

If your tracking shows delivered but you cannot locate your package, please:

  • Check around your property, mailbox, porch, and with neighbors or household members.
  • Allow an additional 24–48 hours, as carriers may occasionally mark packages delivered before they arrive.
  • Contact the shipping carrier directly to open a missing package claim.

South Faye is unable to issue a refund or replacement for orders marked as delivered by the shipping carrier.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering the correct and complete shipping address at checkout. South Faye is not responsible for packages delivered to an incorrectly entered address.

If you notice an address mistake, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

LOST OR DAMAGED PACKAGES

If your package is lost or damaged while in transit, please contact the shipping carrier to begin a claim. We are happy to provide any available order or tracking information that may help with your claim.

By placing an order with South Faye, you acknowledge and agree to our Shipping & Delivery Policy.

Thank you for supporting our small business! ♡